Shipping Policy

📦 Shipping Policy – Goddesslucy Online Store

At Goddesslucy, we’re committed to delivering a smooth and reliable shopping experience. Below, you’ll find details about our shipping options, rates, processing times, and what to expect when your order is on its way.

🚚 Shipping Options & Rates

All orders are shipped via trusted carriers like DHL and USPS, ensuring safe and timely delivery straight to your door.

  • Standard Shipping
    • FREE on orders over $50
    • $6.90 flat rate on orders under $50

  • Expedited Shipping
    • $19.90 flat rate (no order minimum)

🕒 Order Cut-Off & Processing Times

All times are in Pacific Time (PT):

  • Standard Shipping
    • Orders placed before 4:00 PM PT: processed same business day
    • Orders after cut-off, weekends, or holidays: processed next business day
    • Handling time: 1–2 business days after payment confirmation

  • Expedited Shipping
    • Orders placed before 6:00 PM PT: processed same business day
    • Orders after cut-off, weekends, or holidays: processed next business day
    • Handling time: 0–1 business day after payment confirmation

📅 Estimated Delivery Times

The estimated time to receive your order includes both handling and shipping transit:

  • Standard Shipping: 6–9 business days total (1–2 days handling + 5–7 days transit)

  • Expedited Shipping: 3–6 business days total (0–1 day handling + 3–5 days transit)

Note: Delivery times may vary due to factors such as weather, carrier delays, or peak seasons.

🔎 Order Tracking & Updates

Once your order ships, you’ll receive a confirmation email with your tracking number. Use it to monitor your shipment in real-time. If your order hasn’t arrived within the estimated timeframe, our team is here to help.

⚠️ Important Information

  • Shipping Address: Please double-check your address at checkout. For address changes, contact us within 24 hours of placing your order to avoid delays.

  • Lost Packages: If your package goes missing in transit, reach out to us—we’ll work with the carrier to resolve the issue.

  • Incorrect Addresses: If a package is returned due to an incorrect or incomplete address, we’ll contact you for an updated address. Additional shipping fees may apply.

  • Damaged or Incorrect Items: Notify us within 48 hours of delivery if your order arrives damaged or incorrect. We’ll arrange a replacement or refund.

💵 Sales Tax & Shipping Tax

We currently do not collect sales tax at checkout. Product prices and shipping rates shown on our website exclude sales tax. Customers are responsible for reporting and paying any applicable sales or use tax required by their state, including any tax on shipping fees where applicable.

For specific tax questions, please consult your local tax authority.

📞 Need Assistance?

We’re always happy to help with any shipping or order-related questions:

  • Email: team@goddesslucy.shop

  • Phone: +1 765-340-7712

  • Business Address: 600 E Jackson St Apt B6, Alexandria, IN 46001, US

Thank you for choosing Goddesslucy. We’re proud to serve you with quality products and dependable shipping!